Dhatri Nagar

Responsible for managing the complete sales and business development lifecycle, including identifying prospects, nurturing client relationships, negotiating contracts, and closing deals. Collaborate with cross-functional teams to align solutions with client needs and market trends. Develop and implement strategic plans to achieve revenue targets and expand market presence. Monitor industry developments to identify new business opportunities and maintain competitive advantage. Ensure accurate sales forecasting and reporting while maintaining high standards of customer satisfaction throughout the sales process.

Onboarded and managed 200+ D2C brands including 30+ from Shark Tank India. Served as Key Account Manager for top brands, handling documentation and verification. Collaborated via Slack, Notion & CleverTap to optimize brand visibility. Executed payment releases and brand settlements. Provided buyer behavior insights to enhance conversion strategies.

Handled domestic client accounts remotely and on-site from PO receipt to dispatch. Processed orders via ERP and coordinated with Planning, Printing & Dispatch teams. Conducted costing analysis for mono and E/N flute cartons. Delivered after-sales support, handled client complaints, and maintained satisfaction. Led business development campaigns using Mailchimp and CRM tools.

Managed international client relations (USA & Canada) remotely via Email, Skype, and Chat. Resolved client issues ensuring satisfaction and data accuracy. Maintained payment and client data in CRM and reported directly to the CEO.