Dharti Parmar

Detail-oriented professional with 3 years of experience in operations support, client account management, and customer service within compliance-driven industries. Promoted to Senior Support Associate at PIB Group for consistently delivering high-quality results, maintaining 95% SLA adherence, and managing 50+ client accounts monthly. Proven ability to streamline workflows, improve documentation efficiency by 20%, and produce accurate reports and audits to support compliance and decision-making. Skilled in Advanced Excel, MS Office, and data documentation tools, with strong communication skills and experience coordinating across finance, compliance, and operations teams. Recognized for being highly organized, adaptable, and calm under pressure while ensuring accuracy and client satisfaction.