As a dedicated Customer Support Associate, I prioritize efficiency in delivering exceptional customer service. With a clear understanding of my role and responsibilities, I focus on addressing customer needs promptly and effectively. My commitment lies in ensuring seamless communication and problem-solving, contributing to a positive experience for every client. By mastering my duties and maintaining a service-oriented approach, I support the overall goal of enhancing customer satisfaction and fostering lasting relationships.
Responsible for resolving customers' live order issues by providing timely support through chat and voice channels. Manage coordination with delivery partners, including tracing and reassigning as needed to ensure prompt deliveries. Liaise with restaurant teams to expedite order packaging and maintain service quality. Ensure effective communication, problem-solving, and customer satisfaction throughout the order fulfillment process.
