Devendra Pratap
ID: CCE135350
Devendra Pratap
ID: CCE135350
- Customer service, Teleperformance
- Uttar Pradesh, India
Social Accounts
Devendra Pratap
ID: CCE135350
- Customer service, Teleperformance
About Devendra Pratap
Customer Support Executive with over 2 years of experience in international airline processes. Skilled in both voice and chat support, handling reservations, ticketing, refunds, and itinerary changes using Amadeus and Sabre GDS. Proven ability to manage high customer volumes while meeting SLA, quality, and compliance standards. Recognized for maintaining high customer satisfaction, strong communication skills, and efficient problem-solving in fast-paced environments.
Employment History
TeleperformanceInvite company
18th Jan 2025 to 21st Jan 2026
Customer service
18th Jan 2025 to 21st Jan 2026
Salary Package
Salary Hidden
Roles & Responsibility
Handled inbound customer calls for Air Vistara passengers. Assisted customers with flight reservations, ticket bookings, cancellations, and date changes. Managed seat selection, fare-related queries, and itinerary modifications. Resolved baggage delay and baggage-related complaints as per airline policy. Processed refunds and reissues accurately within defined timelines. Used Amadeus and Sabre GDS to access bookings and perform real-time changes. Followed airline policies, SOPs, and quality standards during customer interactions. Coordinated with internal teams (operations/escalations) to resolve complex issues. Maintained high CSAT scores while meeting AHT and quality benchmarks.
Verification Pending
Ienergizer pvt ltdInvite company
11th Dec 2023 to 11th Jan 2024
Customer care
11th Dec 2023 to 11th Jan 2024
Salary Package
Salary Hidden
Roles & Responsibility
Handled inbound customer calls for Air Vistara passengers. Assisted customers with flight reservations, ticket bookings, cancellations, and date changes. Managed seat selection, fare-related queries, and itinerary modifications. Resolved baggage delay and baggage-related complaints as per airline policy. Processed refunds and reissues accurately within defined timelines. Used Amadeus and Sabre GDS to access bookings and perform real-time changes. Followed airline policies, SOPs, and quality standards during customer interactions. Coordinated with internal teams (operations/escalations) to resolve complex issues. Maintained high CSAT scores while meeting AHT and quality benchmarks.
Verification Pending
