
Devanshu Umak
ID: CCE417146
Devanshu Umak
ID: CCE417146
- Floor manager, HCLTech
- Maharashtra, India

Devanshu Umak
ID: CCE417146
- Floor manager, HCLTech

About Devanshu Umak
I am an IT professional with hands-on experience in service desk operations, team coordination, and incident management. I enjoy guiding teams, supporting customers, and keeping processes smooth and organized. I’m dependable, calm under pressure, and quick to adapt when priorities shift. I am looking for a Team Lead role where I can apply my leadership mindset, process knowledge, and people-first approach to help strengthen IT service delivery.
Employment History
2025

HCLTechInvite company
10th Feb 2025 to Present
Verification Pending
Education
2025
MCA
RTMNU Nagpur
1st Jan 2023 to 1st Jan 2025 (Expected)
2023
B.Sc. Computer Science
Hislop College, Nagpur
1st Jan 2020 to 1st Jan 2023 (Expected)
Expertise
servicenow
0/5
Training & Team Support
0/5
Collaboration with L2/L3
0/5
Process Improvement
0/5
Knowledge base management
0/5
O365
0/5
Active Directory
0/5
ServiceFirst
0/5
Remedy
0/5
IT Service Desk Operations
0/5
Stakeholder Communication
0/5
Shift & Workforce Planning
0/5
SLA/KPI Monitoring
0/5
Team Coordination
0/5
Escalation Support
0/5
Incident/Request/Problem Handling
0/5
ITIL v4
0/5
