Denesh Gill
ID: CCE478269
Denesh Gill
ID: CCE478269
Denesh Gill
ID: CCE478269
About Denesh Gill
5 year 7 month experience in FIS PSS india pvt ltd Mohali 3 year 4 month experience in Hutch systems inc as customer support.
Employment History
2022
HS
Hutch systems inc
24th Jan 2022 to 16th May 2025
Customer support
24th Jan 2022 to 16th May 2025
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Salary Hidden
Roles & Responsibility
• Resolved 95% of customer inquiries on first contact, enhancing overall satisfaction ratings by 20%.
• Trained 3 new employees on customer support protocols, improving team efficiency by 30%.
• Implemented troubleshooting procedures that reduced average resolution time by 25%.
• Facilitated communication between departments, leading to a 40% decrease in escalated issues.
• Conducted active listening sessions, resulting in a 15% increase in customer retention rates.
Skills
- Customer Support
- Problem Solving
- communication skills
- Active listening
- Training Employees
- technical troubleshooting
2013
FP
FIS PSS india pvt ltd Mohali
2nd Sep 2013 to 30th Apr 2019
Senior executive field operations
2nd Sep 2013 to 30th Apr 2019
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Salary Hidden
Roles & Responsibility
Perform site and cash audit of atm every month.
Handle customer escalation.
Customer support.
Follow up with maintenance vendor if any issues exist like ups /ac / house keeping/ site maintenance
Skills
- Customer Support
- Sourcing
- Training Employees
- Cash audit
- Site audit
- handle customer escalation
- FLM calls
Education
2011
.B.tech
Shaheed udham singh college of engineering and technology tangori mohali
18th Aug 2008 to 24th Jun 2011
2008
Diploma in Electrical Engineering
Chandigarh College of Engineering and Technology
24th Aug 2005 to 1st Aug 2008
2004
.12th pass out
Dav sector 8 Chandigarh
2nd Jun 2003 to 5th May 2004
2002
10th - CBSE Board
Govt model senior secondary school sector 19 C Chandigarh
2nd Apr 2001 to 28th May 2002
Expertise
Customer Support
4/5
Field Operations
4/5
Cash audit
4/5
Site audit
4/5
Training Employees
4/5
Customer Escalation
3/5
Lingo
English (Read, Write & Speak) Hindi (Read, Write & Speak)
Verbal
4/5
Written
4/5
