
Deepraj Bora
ID: CCE610315
Deepraj Bora
ID: CCE610315

Deepraj Bora
ID: CCE610315

About Deepraj Bora
Customer Support and Account Management professional with 3.7 years of experience across Amazon Seller Support, Concentrix, and Switz Food Private Limited. Skilled in handling high-volume cases, root cause analysis, and resolving complex operational and technical issues. Adept at managing escalations, building strong customer relationships, and educating clients to enhance their experience and operational efficiency. Known for clear communication, ownership, and delivering timely, quality solutions while balancing efficiency with customer satisfaction. Committed to continuous learning and excelling in cross-functional collaboration and problem solving.
Employment History
Switz Food Private Limited
1st Sep 2025 to 3rd Dec 2025
Senior executive
1st Sep 2025 to 3rd Dec 2025
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Salary Hidden
Roles & Responsibility
Skills
- Case Management
- Communication
- Critical Thinking
- Customer Escalation Management
- Customer Experience
- Customer Relations
- Inventory Management
- Problem Solving
- Root Cause Analysis
- SLA
- Stakeholder Management
- Technical Support
- Voice of the Customer
- Chat Support
- Email Support
- Support
- customer centric thinking
Concentrix Daksh Pvt Ltd
28th Nov 2024 to 20th Aug 2025
Senior Operations Representative
28th Nov 2024 to 20th Aug 2025
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Salary Hidden
Roles & Responsibility
Skills
- Communication
- Customer Satisfaction
- Customer Service
- Customer Support
- Escalations Management
- Onboarding
- Technical Support
- Chat Support
- Email Support
- Salesforce
- phone support
- Quick Learning
- Follow Ups
- okta
- Root-cause Analysis
Amazon Development Centre India Pvt. Ltd.
8th Aug 2022 to 18th Oct 2024
Sps associate advisor
8th Aug 2022 to 18th Oct 2024
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Salary Hidden
Roles & Responsibility
Skills
- Critical Thinking
- Escalations Management
- Inventory Management
- Listing Services
- Resolving Issues
- Root Cause Analysis
- SaaS
- Seller Representation
- Technical Support
- Ticketing
- Email Support
- resolution
- Seller Issue Resolution
- Detail Orientation
- seller support
- Seller Central
- Detail Page Support
Transportation Specialist ROC
4th Oct 2021 to 4th Apr 2022
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Salary Hidden
Roles & Responsibility
Skills
- Data Analysis
- Transportation Management
- Email Support
- shipment tracking
- Support
- Adhoc
- Carrier Support
- Work Item Management
Education
.Bachelor of Science
IHM Bhubaneswar
11th Jul 2016 to 20th Aug 2020
Expertise
Root Cause Analysis
5/5
Escalations Management
5/5
Customer Experience
5/5
Inventory Management
5/5
Chat Support
5/5
Email Support
5/5
Attention to details
5/5
Quick decision maker
5/5
Salesforce
5/5
Critical Thinking
5/5
SaaS
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
1/5
