Deepraj Bora
ID: CCE610315
Deepraj Bora
ID: CCE610315
Deepraj Bora
ID: CCE610315
About Deepraj Bora
Customer Support and Account Management professional with 3.7 years of experience across Amazon Seller Support, Concentrix, and Switz Food Private Limited. Skilled in handling high-volume cases, root cause analysis, and resolving complex operational and technical issues. Adept at managing escalations, building strong customer relationships, and educating clients to enhance their experience and operational efficiency. Known for clear communication, ownership, and delivering timely, quality solutions while balancing efficiency with customer satisfaction. Committed to continuous learning and excelling in cross-functional collaboration and problem solving.
Employment History
2025
SF
Switz Food Private Limited
1st Sep 2025 to 3rd Dec 2025
Senior executive
1st Sep 2025 to 3rd Dec 2025
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Salary Hidden
Roles & Responsibility
Highly motivated Customer Support Specialist skilled in resolving complex issues with empathy, clarity, and critical thinking. Experienced in root-
cause analysis, case management, and delivering exceptional support across chat, email, and phone. Strong communicator with the ability to turn
frustrated users into advocates through active listening and solution-focused guidance. Proactively educates customers, improves support journeys,
and collaborates across teams to elevate service quality. Thrives in fast-paced environments with professionalism, attention to detail, and a
commitment to outstanding customer experiences.
Skills
- Case Management
- Communication
- Critical Thinking
- Customer Escalation Management
- Customer Experience
- Customer Relations
- Inventory Management
- Problem Solving
- Root Cause Analysis
- SLA
- Stakeholder Management
- Technical Support
- Voice of the Customer
- Chat Support
- Email Support
- Support
- customer centric thinking
2024
CD
Concentrix Daksh Pvt Ltd
28th Nov 2024 to 20th Aug 2025
Senior Operations Representative
28th Nov 2024 to 20th Aug 2025
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Roles & Responsibility
Resolved an average of 30+ traveler transaction and booking assistance requests daily via call, chat, and email.
Managed host property operations for 200+ properties, ensuring seamless management using Salesforce, Okta, UMS Admin, and Trips Admin.
Conducted transaction monitoring for over 500 hosts and guests per week, maintaining operational accuracy and compliance.
Administered and updated host and traveler dashboards
Facilitated payment and refund disbursements.
Handled host account management, including property updates and money disbursements for 150+ accounts.
Delivered regular follow-ups to maintain guest satisfaction and provided consistent host support.
Ensured effective communication between guests and hosts to resolve 20+ escalations per week and maintained high service quality.
Skills
- Communication
- Customer Satisfaction
- Customer Service
- Customer Support
- Escalations Management
- Onboarding
- Technical Support
- Chat Support
- Email Support
- Salesforce
- phone support
- Quick Learning
- Follow Ups
- okta
- Root-cause Analysis
2022
AD
Amazon Development Centre India Pvt. Ltd.
8th Aug 2022 to 18th Oct 2024
Sps associate advisor
8th Aug 2022 to 18th Oct 2024
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Roles & Responsibility
Managed an average of 50+ seller queries daily and provided real-time solutions to address escalated issues, achieving maximum seller
satisfaction.
Resolved Product Detail Page issues, impacting over 1000+ products listed on Amazon with accurate and updated information.
Leveraged latest technology and tools to communicate effectively and responsibly with Amazon sellers, supporting stakeholders.
Gained expertise in technical ticket handling for direct sellers, addressing 30+ complex escalations per week with efficient resolutions.
Oversaw inventory management and managed escalations related to Product Detail Page issues for stakeholders.
Successfully completed all Amazon training programs, earning certifications and improving technical skills.
Demonstrated excellent problem-solving skills.
Skills
- Critical Thinking
- Escalations Management
- Inventory Management
- Listing Services
- Resolving Issues
- Root Cause Analysis
- SaaS
- Seller Representation
- Technical Support
- Ticketing
- Email Support
- resolution
- Seller Issue Resolution
- Detail Orientation
- seller support
- Seller Central
- Detail Page Support
Transportation Specialist ROC
4th Oct 2021 to 4th Apr 2022
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Salary Hidden
Roles & Responsibility
Managed transportation operations for EU and North America (NA) regions, supporting daily shipments.
Handled day-to-day transportation activities including Add Truck operations and Cancel Truck operations, processing 50+ requests daily.
Addressed and resolved real-time transportation queries to ensure smooth logistics flow, reducing delays.
Oversaw facility center transportation operations, ensuring timely and efficient vehicle scheduling.
Collaborated with cross-functional teams to maintain on-time delivery performance and minimize disruptions.
Utilized internal Amazon tools and systems to monitor transportation metrics and performance.
Supported logistics continuity through quick issue resolution and proactive communication with stakeholders.
Skills
- Data Analysis
- Transportation Management
- Email Support
- shipment tracking
- Support
- Adhoc
- Carrier Support
- Work Item Management
Education
2020
.Bachelor of Science
IHM Bhubaneswar
11th Jul 2016 to 20th Aug 2020
Expertise
Root Cause Analysis
5/5
Escalations Management
5/5
Customer Experience
5/5
Inventory Management
5/5
Chat Support
5/5
Email Support
5/5
Attention to details
5/5
Quick decision maker
5/5
Salesforce
5/5
Critical Thinking
5/5
SaaS
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
1/5
