DM
Deepanshu Mathpal
ID: CCE413071
Deepanshu Mathpal
ID: CCE413071
- Customer service, Concentrix Daksh Pvt Ltd
About Deepanshu Mathpal
Results-driven professional with healthcare operations and corporate process management experience. Former Trauma Team member at RML Hospital, Delhi, supporting 150+ emergency cases with precision and compliance. Transitioned into corporate operations at Concentrix, achieving 100% SLA/TAT adherence and workflow optimization. Skilled in client service, documentation, and crisis handling. Seeking to leverage analytical discipline and operational expertise in private-sector roles across healthcare administration, corporate operations, or client services.

Employment History
2025
CD
Concentrix Daksh Pvt Ltd
10th Nov 2025 to Present
2022
RH
RML Hospital
1st Nov 2022 to 1st Sep 2024
Technician
1st Nov 2022 to 1st Sep 2024
See MoreRoles & Responsibility
Assisted in 150+ trauma and emergency cases, supporting doctors in high-pressure environments. Maintained accurate patient records and ensured compliance with infection control and hospital protocols. Coordinated with inter-departmental teams to improve patient throughput and timely care delivery.

Education
2025
BSc (Bachelors of Science)
Indira Gandhi National Open University (IGNOU)
1st Jan 2024 to 1st Jan 2025
Expertise
SLA/TAT Adherence
5/5
Process Documentation
5/5
Client Query Resolution
5/5
Patient Care
5/5
Trauma Management
5/5
Infection Control
5/5
HIPAA Compliance
5/5
Communication
5/5
Teamwork
5/5
Crisis Management
5/5
Adaptability
5/5
attention to detail
5/5
Workflow optimization
4/5