Results-driven Customer Support Professional with over 5 years of experience managing inbound/outbound voice support, chat and email support, complex escalations, and e-commerce operations. Proven expertise utilizing CRM platforms (Salesforce, Freshdesk) and leveraging Generative AI (ChatGPT, Google Gemini) to drive innovative content strategy and visual storytelling. Equipped with a reliable remote office setup to deliver uninterrupted customer experiences.
