Deepak Sharma

Responsible for leading and managing the team to ensure efficient workflow and high performance. Utilize advanced Excel skills for data analysis and reporting. Address and resolve customer queries promptly, supporting the Grievance team to enhance customer satisfaction. Conduct User Acceptance Testing (UAT) to validate system functionality. Draft professional emails and prepare impactful PowerPoint presentations. Manage and verify vendor and client billing processes to ensure accuracy and compliance. Collaborate cross-functionally to drive continuous improvement and operational excellence.