Deepak Raj

Roles & Responsibility

Job Role – Quality / SQA / Customer Handling • Responsible for Process Quality and Supplier Quality Assurance (SQA) activities • Handling customer complaints, understanding issues, and ensuring timely closure • Performing Root Cause Analysis (RCA) using tools like 5 Why, Fishbone • Implementing Corrective and Preventive Actions (CAPA) to avoid repeat issues • Monitoring process quality, defect analysis, and continuous improvement • Coordinating with production, engineering, and suppliers for quality improvements • Supporting customer audits and internal quality audits • Ensuring compliance with quality standards and procedures • Preparing and maintaining quality reports, data, and documentation