
Deepak Lnu
ID: CCE573068
Deepak Lnu
ID: CCE573068
- Customer support, Teleperfomance
- Delhi, India

Deepak Lnu
ID: CCE573068
- Customer support, Teleperfomance

About Deepak Lnu
š¬ Customer-Centric Mindset | Data-Driven Problem Solver | Aspiring Data Analyst With 3+ years of experience in customer supportāacross both chat and non-voice channelsāIāve learned that exceptional service isnāt just about solving problems; itās about recognizing patterns, listening to feedback, and using data to drive better decisions. š§ My journey into data analytics began with curiosity and has evolved into hands-on skill-building through tools like Excel, SQL, Tableau, and Power BI. From classifying compensation equity to building dashboards and uncovering trends, Iām now blending empathy with analysis to create more meaningful business outcomes. ⨠Highlights of my journey so far: Completed Deloitte Australiaās Virtual Analytics Simulation on Forage Created interactive dashboards in Tableau for operational insights Applied Excel logic and formulas to structure and analyze compensation data Experienced in chat-based CX with top brands like Concentrix and Teleperformance Recognized with multiple RNR awards for performance and quality Iām now looking to deepen my expertise and contribute to data-informed decision-makingāwhile keeping the customerās voice at the heart of every insight.
Employment History
Teleperfomance Invite company
23rd May 2024 to Present
Customer support
23rd May 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
šØļø Delivered empathetic and efficient chat-based customer support, ensuring timely resolution of inquiries and technical issues. š§© Analyzed customer concerns to identify root causes and provide tailored solutions, enhancing satisfaction and first-contact resolution. š¤ Handled escalated interactions with professionalism, empathy, and a calm demeanor, aiming for win-win outcomes. š§ Maintained up-to-date product and service knowledge to deliver accurate, actionable information. šÆ Managed multiple customer chats simultaneously while maintaining performance benchmarks and quality assurance standards. š Contributed to team targets and quality metrics while receiving consistent recognition for communication excellence and customer empathy.
Skills
- Customer Escalation Management
- Customer Experience
- Data Analysis
- Chat Support
- Email Support
- client communication
- backend support
Verification Pending
Concentrix daksh services India private limited Invite company
11th Jul 2022 to 21st May 2024
Agent
11th Jul 2022 to 21st May 2024
Salary Package
Salary Hidden
Roles & Responsibility
šØ Reviewed and filtered student applications based on institutional eligibility criteria to maintain quality standards. šļø Organized and managed recruitment documentation for smooth administrative workflow and accurate audit trails. š Communicated with prospective students via email and portals, delivering quick and clear responses to maintain engagement. š Coordinated with schools to gather missing application data, ensuring files were complete and decision-ready. š Routed applicant documents in accordance with offer letters and internal procedures for timely admissions processing. š¬ Provided status updates to applicants regarding acceptance, rejection, or additional requirements with professionalism and clarity.
Skills
- Analysis
- Customer Experience
- Customer Service
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
