Deepak Gupta

Contact customers via phone, email, or field visits to follow up on overdue payments. * Explain outstanding dues, payment schedules, and available repayment options in a clear and professional manner. * Negotiate payment plans and settlements while maintaining positive customer relationships. * Maintain accurate records of all communications and payment updates in the system. * Ensure compliance with company policies, legal regulations, and ethical standards during recovery processes. * Coordinate with internal teams (finance, legal, and operations) for efficient resolution of cases. * Meet monthly targets for collections and recovery performance. * Maintain confidentiality of customer information at all times.

A dedicated and customer-focused professional with strong communication and problem-solving skills. I aim to work in a healthy and growth-oriented environment that offers challenging opportunities, continuous learning, and professional development. I am committed to contributing effectively to organizational goals while enhancing my skills and knowledge. With a positive attitude and a willingness to learn, I strive to deliver excellent service and build strong relationships with customers and team members.