DE
Deepak E
ID: CCE783789
Deepak E
ID: CCE783789
- Teamleader, DXC Technology
Social Accounts
DE
Deepak E
ID: CCE783789
- Teamleader, DXC Technology
About Deepak E
Dynamic Operation Team lead with over 4 years of experience leading a 250-member team at DXC Technology. Proficient in managing daily operations, ensuring SLA adherence, and optimizing resource allocation. Successfully monitored call and chat queues while preparing detailed operational reports for management. Known for resolving major incidents swiftly and effectively. Prepared to leverage strong leadership and organizational skills to enhance operational efficiency and contribute significantly to team success
Employment History
2021
DT
DXC Technology
6th Jul 2021 to 30th Sep 2025
Teamleader
6th Jul 2021 to 30th Sep 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Spearheading a team of 250 members, overseeing headcount scheduling and daily operational
management.
Participating in Major Incident (MI) calls, escalating critical issues, and ensuring swift resolutions to
minimize impact.
Monitoring call and chat queues, efficiently assigning tickets to Deep Support, Specialist, and Expert
teams.
Ensuring strict adherence to Service Level Agreements (SLAs), managing service requests, and
enforcing incident management protocols.
Compiling intra-metrics and login reports, drafting attendance and operational review presentations
for management.
Developing rosters and participating in escalation calls with clients while optimizing resource
allocation
Experience in managing Performance metrics (KPI, AHT, AWT, CPI, FCR)
Skills
- Performance Management
- Process Improvement
- Team Leadership
- Team Management
- Operation Monitoring, Complaint Resolution
Education
2017
B.COM.
Baldwin Methodist college.
17th Mar 2014 to 17th Apr 2017
Expertise
Team Leadership
5/5
Operations Management
5/5
Lingo
English
Verbal
5/5
Written
5/5
India
Verbal
5/5
Written
5/5
