Debjani Bose
ID: CCE178634
Debjani Bose
ID: CCE178634
- Communications Trainer, Concentrix technologies
Debjani Bose
ID: CCE178634
- Communications Trainer, Concentrix technologies

About Debjani Bose
With 5 years of experience in communication training and technical support specializing in iOS, macOS, and M365, I excel in enhancing communication effectiveness. I am skilled in conducting thorough audits of calls, emails, and chat interactions, providing actionable insights through sessions. Additionally, I lead VNA interviews to assess and improve communication standards. My focus is on delivering clear, efficient, and professional communication solutions tailored to organizational needs.
Employment History
2021
CT
Concentrix technologies
1st Oct 2021 to Present
Communications Trainer
1st Oct 2021 to Present
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Salary Hidden
Roles & Responsibility
As a Communications Trainer in the Training department, I conduct communication and soft skill audits across chat, email, and call processes to identify improvement areas. Responsibilities include leading VNA interviews, facilitating communication and refresher sessions, administering CCT assessments, and delivering targeted feedback. I design and implement communication planners to enhance performance metrics for aligned LOBs, prepare and share weekly and monthly reports, and conduct triages to provide focused coaching. My role is pivotal in strengthening communication effectiveness and driving continuous skill development within the organization.
Skills
- CCT
- Decks
- Excel Dashboards
- Interviewing Skills
- iOS
- Mac OS
- Pivot
- Training Delivery
- Triage
- Audit and Compliances
- M365
