Debjani Bose

As a Communications Trainer in the Training department, I conduct communication and soft skill audits across chat, email, and call processes to identify improvement areas. Responsibilities include leading VNA interviews, facilitating communication and refresher sessions, administering CCT assessments, and delivering targeted feedback. I design and implement communication planners to enhance performance metrics for aligned LOBs, prepare and share weekly and monthly reports, and conduct triages to provide focused coaching. My role is pivotal in strengthening communication effectiveness and driving continuous skill development within the organization.