DEBAJYOTI SARKHEL

Lead operational excellence by addressing customer concerns promptly and accurately. Support advisors with material requests and account updates, ensuring content accuracy and compliance. Provide coaching and training to agents to enhance customer interactions, driving improved service quality. Offer expert guidance to advisors, fostering continuous development and operational efficiency within the department. Collaborate cross-functionally to streamline processes and uphold high standards in customer experience.

Business Development Executive responsible for identifying and capitalizing on new market opportunities to drive revenue growth. Develops and nurtures strong client relationships, delivers customized solutions, and negotiates contracts to establish mutually beneficial partnerships. Collaborates cross-functionally to align strategies and achieve organizational goals. Committed to providing exceptional customer service to enhance client satisfaction and loyalty, contributing directly to sustained business development and market expansion.

Serve as a key resource in Operations by leveraging deep expertise to resolve complex customer inquiries across multiple channels including email, chat, phone, and social media. Provide accurate, timely information on company products and services, ensuring consistent alignment with customer needs. Collaborate with cross-functional teams to optimize processes, enhance service delivery, and drive customer satisfaction. Utilize analytical skills to identify trends, develop solutions, and mentor team members, contributing to operational excellence and continuous improvement.

As a Transaction Risk Investigator in the Fraud Analysis department, you will conduct thorough investigations into suspected fraud, waste, or abuse involving client transactions. Responsibilities include contacting customers to verify discrepancies, analyzing evidence and documentation to assess claim validity, and synthesizing data into comprehensive reports with actionable recommendations. Your role is critical in safeguarding company assets by identifying risks, ensuring accurate resolution of account errors, and supporting the integrity of financial operations through detailed fraud analysis.