Debabrata Roy

Debabrata Roy Current Address: J603, Laxmi Nivas, Near Akruti Township, Narol, Ahmadabad. Cell No: 8401258522 Email: debabrata.its@gmail.com Seeking middle level assignments in Sales & Marketing, Business Development, Customer Service Operation, After Sales Support and Team Management with a high growth-oriented organization PROFESSIONAL SYNOPSIS I am a dynamic management professional with 21 year experience in sales & Marketing, Customer Service Operation, Business Development, Customer Relationship Management, Channel Management, Warehouse and Team Management in IT & security Organization across multiple Cities. ORGANISATIONAL EXPERIENCE Rysun Labs Pvt Ltd(Ahmedabad) Since Dec 2019 to till Jun 2025 Product Consultant Role Promoting eCube club management software & SmartTown gated community software to hospitality sectors, sports clubs, residential club houses, real estate developers, corporate offices, industries etc segments. Finding channel partners by approaching for both products in my regions Gujarat, Rajasthan, MP & WB. Generating new leads, fixing meetings, showing demo presentations, sending commercial proposals for closures. Understanding the pain areas of the clients & providing solutions accordingly to create business opportunities. Releasing different offers to target potential leads by differentiating categories with hot, warm & cold status. Bringing revenues from existing clients by cross selling new modules, change request, integration etc. Maintaining good relationships with channel partners to approach reputed clubs & real estate developers. Providing full confidence to the clients for delivery of our services as per the given scope of work. Following up with potential leads by sharing new updates, new functionalities about products and services. Reporting and giving feedback to the management about the market situation and competition watch. Overall monitoring of End-to-End service support, training to the clients. Coordinating with the support team regarding the existing issues facing by clients for solutions. Finding vendors/system integrators for hardware integration like biometric, frs, door lock, barrier etc. Regular team meetings to discuss status & timeline of pending works which has to be delivered. I try my best to reach the near target given by the organization by collecting payments by regular follow ups. ORGANISATIONAL EXPERIENCE Dexter Consultancy Pvt Ltd(Ahmedabad) Since Oct 2014 to Nov2019 Business Development Manager Role Promoting building management application to maintain complete housing society management solution Handling support team to ensure full service to the clients after sales supports Maintaining good relationship with Builders/Developers by regular meetings & demos to be converted Setting up meetings & demos to the managing committee of different communities/societies Providing full confident to the Builder team/ communities/societies to bring business to us Pushing up all the concerns to sale the application by doing regular follow ups, meetings & demos Reporting and giving feedback to the Senior Manager about the market situation and competition watch. Building and strengthening relationships with management committee/Builder team by providing training & support Channel development and conducting promotional activity in coordination of Builders/Developers and Support team Aditya Infotech Ltd(Delhi & Ahmadabad) Since Jul 2013 to Jun 2014 Asst Manager – Service Operation Role Managing and monitoring RMA operation earlier in Delhi & on later stage in all branches of Gujarat Co-ordinating with AIL HQ based at Delhi on daily basis for RMA and Technical solution/guidance Setting up regular meetings with preferred partners to resolve issued faced by AIL team Managing & handling a team of 15 members of 3 scheduled locations Monitoring & managing day-to-day operational activities of schedule branches Co-ordinating with partner/AIL warehouse team for components dispatch against open calls, MSL (Minimum Stock Level) planning and periodical reconciliation for un-interrupt flow of components Tracking service records of branches operation through SAP software Buffer Planning at branches based on monthly sales at region and incoming repair call loads Generating & maintaining revenue from out of warranty & CID products to increase business Conducting training for SC Engineers, SC In charges, Channel Partners & System Integrators about newly lunched Products, Policies and Processes Conducting audits at branches for quality service in terms of spares procuring, buffer maintaining, less customer pendency, controlling TAT etc Handling escalations and ensuring speedy rectification of queries, planning Rashi Peripheral Pvt Ltd(Delhi) Aug 2011 to Jun 2013 Asst Manager(Service) Role Managing whole service operation cycle from receiving to delivery of products from the customers/partners Consulting with channels partners, system integrators & maintaining good relationships Managing & handling a team of 12 members of scheduled service centres. Reporting & multiple Vendors operation handling satisfactory Co-ordinating with HQ based at Mumbai on daily basis for RMA and Technical solution/guidance Manpower hiring, scheduling, monitoring system updates & resolving escalations Getting service charges from the vendors by representing correct online reports on time Feeding & tracking the whole database of the valuable customers/channel partners through ERP SAP Tracking warehouse transaction records of the products of particular brand through ERP SAP Handling escalations and ensuring speedy resolution of queries, planning Jupiter International Ltd(Delhi) Jun 2008 to Apr 2011 Service Manager (North Zone) Role Managing and monitoring RMA activities & service operation in 7 Pan India branches of North zone Co-ordinating with JIL – HO based at Kolkata on daily basis for RMA and technical activities. Managing & handling a team of 20 members from service, sales, logistics & accounts team. Monitoring & managing day-to-day operational activities of schedule branches Liquidating unwanted stocks at branches by continuously follow-ups once required Manpower hiring, scheduling, monitoring system updates & resolving escalations Reporting & multiple Vendors operation handling with satisfactory Working in ERP IFS of JIL to track RMA operations, warehouse transactions & activities of scheduled branches Handling escalations and ensuring speedy resolution of queries, planning. Setting up timely meetings/presentations with branch in charges regarding escalation & improvement Conducting audits at branches for quality service in terms of spares, buffer, customer pendency etc Providing products and troubleshooting training to Engineers to deliver a high standard of customer service MSI Computer Pvt Ltd(Delhi) Feb 2007 to May 2008 Technical support Role Providing technical supports to the distributors & dealers & Engineers from branches Analyzing the problem arising product and preparing feedback report and send to process team to help rest branches to take corrective measure to prevent the problem Gathering deep knowledge & helping other Eengineers in fault finding Daily reporting to the Technical Managers in proper format with remarks Maintaining proper spares consumption on weekly basis Kobian Electronics India Pvt Ltd (Bangalore, Jaipur & Kolkata) Apr 2004 to Jan 2007 Customer Supp Engineer Role Working in 3 different locations at Bangalore, Jaipur & Kolkata with success in whole RMA operation Maintaining the regular flow of work process Directing efforts and initiatives towards realisation of organisational goals and objectives Trouble shooting & repairing of electronics products Monitoring quality control activities and providing guidelines to other engineers Manpower scheduling, monitoring system updates, resolving escalations EDUCATION BCA from Sikkim Manipal University Diploma Engineering in Electronics & Communication (Board of Technical education Karnataka, Bangalore) 12th from Council of Higher Secondary Education, West Bengal 10th from Board of Secondary Education, West Bengal I.T. SKILLS Operating Systems SAP, ERP, Windows 2000 (Server, Advanced Server, Professional) XP (Home & Professional), 2003 Server, Windows Vista, PERSONAL PROFILE Date of Birth: 9th Jan 1979 Languages Known: English, Hindi, Bengali Marital Status: Married Permanent Address: J603, Laxmi Nivas, Near Akruti Township, Narol, Ahmadabad Place: AHMEDABAD (DEBABRATA ROY)