Solanki Darshan Hareshbhai

• Backend Support Executive | Mindra EV Private Limited • Ahmedabad, Gujarat June 2025 – Present • Managed backend operations for EV charging services and ensured smooth coordination between field engineers and clients. • Handled CMS operations, service tickets, and maintained accurate service records. • Coordinated installation and commissioning of AC/DC EV chargers across India. • Managed service requests and escalations for enterprise clients such as Adani, Nayara, and JBM. • Monitored ticket lifecycle to ensure timely resolution and improved response efficiency.

Team Leader | Reliance Jio Ahmedabad, Gujarat June 2022 - Feb 2025 • Led and managed a team of field executives for SIM sales and customer acquisition across Gujarat • Supervised daily sales targets and ensured consistent team performance • Coordinated SIM activation, onboarding, and post-sales support processes • Handled customer queries and resolved issues to maintain service quality