A dedicated Desktop Support Engineer with hands‑on experience in troubleshooting hardware, software, and basic network issues for end users, both on‑site and via remote tools such as TeamViewer and Remote Desktop. Skilled in installing and configuring computer systems, performing hardware upgrades, and resolving operating system and peripheral problems while minimizing downtime. Strong collaborator with IT teams, able to prioritize tickets, communicate clearly with non‑technical users, and consistently deliver a positive support experience.
