Danny DSouza

Roles & Responsibility

Team Leadership: Defining team structures, recruiting talent, and fostering a collaborative environment.  Performance Management: Developing reports and dashboards to monitor team performance and maintain operational control.  Escalation Management: Addressing critical issues and ensuring timely resolution through collaboration with internal and external stakeholders.  Continuous Improvement: Enhancing IT and support processes to optimize efficiency and service quality.  Providing and plan solutions for RFP bids, analysing client needs, conceptualizing strategies, and ensuring alignment with organizational strengths by applying industry insights and best practices to boost competitiveness.