Daljeet Singh

Sale products with services

Need to resolve issues related to computers, phones, tablets, modems, the internet, software, and the like. Guided and trained junior technical support agents, ensuring consistent knowledge sharing and upskilling across the team. Need to support over the call and let them introduce the network and the compatibility of the device. Manage and resolve complex technical problems escalated from junior support staff, ensuring timely resolution and customer satisfaction.

Respond to customer queries promptly and accurately over the phone. Follow the communication procedure, Guidelines, and Policies. Identify the customer needs and help customers use specific features.