Accomplished Team Leader with 4+ years of experience providing technical support to North American customers (USA & C
anada)
for everyday consumer electronics. Expert in troubleshooting smart devices, security cameras, printers, and computer peripherals
using AnyDesk and UltraViewer for remote diagnostics. Promoted to lead a hybrid team of 15 (Technical Support + Sales) by
combining deep technical knowledge with upselling strategies. Adept at training new salespersons to translate complex technical
fixes into simple, customer-friendly solutions.
