Chiranjit Bit

Results-driven Reporting Analyst and BI Developer with over 11 years of experience, including 4+ years specializing in Business Intelligence, Reporting Analytics, and Dashboard Development at Concentrix. Skilled in the DOMO BI platform, advanced Excel analytics, CRM data transformation, and workforce management reporting. Adept at designing interactive KPI dashboards covering AHT, SLA, CSAT, and Productivity, automating reporting workflows, and delivering actionable insights to Operations and Client leadership. Known for strong cross-functional collaboration, data accuracy, and consistent SLA adherence. Currently seeking a Senior Reporting Analyst / BI Analyst role as an immediate joiner.