Chinmay Shankar Tupe

• Coordinate and oversee end-to-end supply chain operations to ensure timely delivery of goods. • Manage relationships with third-party vendors and logistics partners to optimize shipping routes and reduce costs. • Monitor inventory levels and process orders efficiently, ensuring accuracy in dispatch and documentation. • Track shipments in real-time and resolve transit issues to maintain high customer satisfaction. • Manage operations dashboard across multiple courier partners, ensuring all shipments are delivered within TAT. • Streamline warehouse processes and implement strategies for effective stock management. • Utilise tools including Shopify, Easyecom, Clickpost, and Looker Studio to manage orders, track shipments, and generate operational reports.

• Assisted in training new team members on the company's products, services, and workflows. • Collaborated with engineering, sales, and marketing to ensure customer service goals were consistently met. • Managed 3rd party vendors for blood lab tests and handled payment gateway operations. • Analysed data from customer interactions to improve service quality and identify areas of improvement. • Partnered with management to develop and implement processes that improved overall customer experience. • Processed member orders via App and other platforms using CRM tools.

• Assisted clients in identifying their needs and provided tailored solutions to meet their requirements. • Conducted regular client meetings to discuss requirements and offer appropriate solutions. • Analysed client financial requirements and matched them with suitable product offerings.