Working experience along 7 yrs in different segmentation. in sales 4yrs experience in sbi card. Serives 1 exp experience in flipkart process after that 3 years experience in collection banking portfolio and nbfc Portfilo
Experienced Supervisor with 4 years in SBI Card, leading teams of 10-20 agents to achieve targets in customer service and collections. Skilled in communicating product benefits, upgrading customer cards, obtaining consents, and resolving customer queries via multiple platforms. Proficient in motivating and coaching agents through training sessions, feedback, audits, and hurdle analysis to enhance performance. Expertise in preparing detailed agent-wise reports, allocating targets, and collaborating with team leaders to drive productivity and ensure customer satisfaction in banking and NBFC product collections.
