Customer service and administrative professional with extensive experience in customer support, teaching, hospital administration, and office operations. Strong communication, customer relationship management, documentation, and computer application skills.
Handling customer queries through calls, emails, and chat.
Providing accurate information and resolving customer concerns.
Maintaining high customer satisfaction and service quality.
Documenting customer interactions in the CRM system.
Following company policies and process guidelines.
Escalating complex issues to the concerned department when required.
Meeting productivity, quality, and attendance targets.
Building positive relationships with customers through professional communication.
