Cassandra Virgil Francis

Senior Business Executive – Insurance Department Leveraged deep industry knowledge to advise customers on car insurance solutions, ensuring tailored coverage that met individual needs. Delivered exceptional client service by assessing risk profiles, explaining policy options, and facilitating seamless claim processes. Collaborated with cross-functional teams to optimize product offerings and enhance customer satisfaction. Played a key role in driving sales growth and maintaining strong client relationships through strategic consultation and effective communication. Demonstrated leadership in problem-solving and compliance adherence within the insurance domain.

Senior Customer Service Executive – Customer Service Responsible for managing and resolving complex customer inquiries related to order placement and payment processing on the e-commerce platform. Delivered exceptional support by assisting customers with product selection, order modifications, payment issues, and tracking shipments. Collaborated with cross-functional teams to streamline workflows, enhance user experience, and ensure timely resolution of escalations. Leveraged strong communication and problem-solving skills to maintain high customer satisfaction and promote brand loyalty. Consistently met performance targets while fostering a positive and efficient service environment.

Customer Collections Executive – Collections Department Responsible for managing and recovering outstanding payments by assisting customers with mortgage and credit card payment plans. Engaged with clients to understand their financial situations, provided tailored solutions and programs to facilitate timely repayments, and ensured compliance with company policies. Maintained accurate records of communications and payment agreements, contributed to reducing delinquency rates, and supported the team in achieving collection targets while delivering exceptional customer service.