• responsible for managing all guest room operations, mainly Front Office, Housekeeping, Reservations, and Guest Services, to ensure smooth hotel operations and excellent guest satisfaction. The role includes supervising staff, handling guest complaints, maintaining room cleanliness and readiness, maximizing room revenue, controlling departmental costs, and coordinating with other departments like Sales, Engineering, and F&B. A Room Division Manager also monitors key performance indicators such as occupancy, ADR, RevPAR, guest satisfaction scores, payroll, and operational efficiency while ensuring compliance with hotel standards and policies.
