Brajesh Deheriya
ID: CCE815610
Brajesh Deheriya
ID: CCE815610
- Chat support, TASKUS (DoorDash)
- Madhya Pradesh, India
Brajesh Deheriya
ID: CCE815610
- Chat support, TASKUS (DoorDash)
About Brajesh Deheriya
"Customer Support and Fraud Analyst with 4+ years of experience in chat and voice process. Skilled in resolving customer queries, fraud detection, and risk analysis. Strong communication, problem-solving, and multitasking abilities with proven expertise in delivering excellent customer service and support."
Employment History
TASKUS (DoorDash)Invite company
23rd Jan 2025 to Present
Chat support
23rd Jan 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
At TaskUs, I work as a Customer Support Executive and Fraud Analyst. I handle live chat support, resolve customer issues in real time, and ensure high customer satisfaction while maintaining AHT and quality metrics. I also review KYC documents, investigate suspicious activities, and help prevent fraud by following compliance and security guidelines.
Skills
- Customer-focused Service
- Relationship Building
- Experience in solving customer complaints/queries within TAT
- Focused and hardworking approach
Verification Pending
Aegis startekInvite company
27th Apr 2023 to 16th Dec 2024
Customer support
27th Apr 2023 to 16th Dec 2024
Salary Package
Salary Hidden
Roles & Responsibility
At Aegis, I worked as a Customer Support Executive where I managed customer queries through voice. I resolved issues related to products, orders, and accounts while ensuring high customer satisfaction and meeting performance metrics. I also documented calls, followed process guidelines, and escalated cases when required.”
Skills
- Problem Solving
- Satisfied Clients
- Supporting Others
- Time Management
Verification Pending
Education
CIVIL ENGINEERING
RGPV
1st Jun 2013 to 1st Jun 2020 (Expected)
Expertise
Problem Solving
5/5
Experience in solving customer complaints/queries within TAT
5/5
Time management and organisational skills.
5/5
BPO (CHAT
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
