
Bikram Sinha
ID: CCE561356
Bikram Sinha
ID: CCE561356
- Process associate, IGT solutions pvt ltd
- Haryana, India

Bikram Sinha
ID: CCE561356
- Process associate, IGT solutions pvt ltd

About Bikram Sinha
I am a dedicated customer service executive with 4 years of experience in the travel industry, proficient in managing customer queries through calls, emails, and chat. I have practical knowledge of GDS tools, including Amadeus and Sabre, which enhances my ability to provide efficient service. I am currently seeking a new opportunity as a Process Associate that offers greater career growth and improved compensation, where I can leverage my skills and experience to contribute effectively.
Employment History
Teleperformance Global Business Pvt. Ltd.Invite company
1st Jun 2022 to 30th Jan 2025
Senior traveller counsellor
1st Jun 2022 to 30th Jan 2025
Salary Package
Salary Hidden
Roles & Responsibility
My job responsibility here was to book flights and hotels for passengers, offering cost-effective alternative options to maximise company revenue while adhering to airline and hotel policies. Proficient in utilising Global Distribution Systems (GDS) to efficiently manage reservations, handle itinerary changes, and deliver exceptional customer service.
Verification Pending
IGT solutions pvt ltdInvite company
15th Jul 2020 to 5th May 2022
Process associate
21st Apr 2025 to 1st Oct 2025
Salary Package
Salary Hidden
Roles & Responsibility
Managed customer refund processes through platforms such as PayPal and Worldpay, ensuring compliance with airline refund policies. Coordinated timely and accurate refund initiations, enhancing customer satisfaction. Developed skills in customer retention and upselling by engaging with prime customers, contributing to revenue growth and loyalty.
Verification Pending
Process associate
15th Jul 2020 to 5th May 2022
Salary Package
Salary Hidden
Roles & Responsibility
My job responsibility was to give customer support through calls, emails, and chats, addressing inquiries related to travel bookings, itinerary changes, and journey-related concerns. I efficiently resolved customer issues, ensuring a seamless travel experience. This role enhanced my understanding of the travel domain and foundational knowledge of Global Distribution System (GDS) tools.
Verification Pending
Education
Bachelor of Arts English Honours
(Highest)Swami Vivekanand Subharti University
2nd May 2023 to 30th Apr 2026 (Expected)
