Experienced and growth-oriented Quality Assurance professional with over 4 years in the BPO industry, including 3+ years of progressive QA experience. Currently serving as a senior Quality anayalist in Amazon process at Concentrix, managing a
Proven track record of career advancement from Associate ? QA ? Senior QA
Skilled in quality audits, compliance, coaching, data reporting, client interaction, and process improvement. Adept at driving customer satisfaction, ensuring SLA compliance, and mentoring teams to deliver business excellence
