I am a motiveted IT professional purue my diploma in cloude computing and IT. i have 5 years of exprience as a customer service consultant, which has helped me devolop strong communicatio, problem solving, and time managementskills.
i have hands on knoledge of networking concepts(CCNA), basic LINUX, hardware, software, and cloude fundamentals. I am a quick lerner who enjoy learning new technologies and adapting to new environments.
Installed and configured Trinetra Antivirus Agent on user systems at CDOT.
Troubleshot and resolved Trinetra antivirus agent–related issues.
Fixed agent disconnection, configuration reset, and update problems.
Ensured systems were properly connected to the Trinetra dashboard.
Provided user support and coordinated with the security team when required.