Basitali Bangaalawala
ID: CCE187386

About Basitali Bangaalawala
I specialize in transforming business operations by driving efficiency, reducing costs, and optimizing offshore and outsourcing processes for scalable growth. My expertise lies at the intersection of strategic planning, operational execution, and financial oversight—delivering measurable results across industries. Professional Journey: 🔹 8+ years in operations and outsourcing, with foundational experience in my family’s Textile Machinery & Decor Laminates Business (Est : 1995). Began with hands-on roles in quality control, workflow optimization, and team leadership, later expanding into financial management, marketing, and corporate strategy. 🔹 Navigated complex business challenges, including international expansion setbacks and partnership restructuring, which honed my ability to adapt, problem-solve, and make data-driven decisions under pressure. 🔹 Transitioned into corporate operations, where I now streamline offshore processes, enhance client satisfaction, and improve profitability for high-growth organizations. Core Competencies: ✅ Operational Excellence – Designing and implementing lean, scalable workflows to maximize productivity. ✅ Cost Optimization – Identifying and eliminating inefficiencies in outsourcing and offshore models. ✅ Stakeholder & Client Management – Aligning cross-functional teams to ensure seamless execution. ✅ Team Development – Build and mentor high-performing operational teams Why Work With Me? ▪ Dual Perspective – Experience in both entrepreneurship (family business) and corporate operations provides a unique, holistic approach to problem-solving. ▪ Results-Driven Mindset – Proven ability to turn challenges into opportunities through analytical thinking and decisive action. ▪ Self-Motivation & Positive Attitude – Bringing passion, dedication, and a proactive approach to my work. Open to collaborations, consulting engagements, and thought leadership opportunities.
Employment History
Technomine BPO PVT LTD
1st Dec 2020 to 31st Oct 2022
Assistant operations manager
1st Nov 2022 to 23rd Jul 2024
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Salary Hidden
Roles & Responsibility
Skills
- Cross-functional Team Leadership
- Data Analysis
- Escalation Resolution
- Leadership Mentoring
- Resource Allocation
Project team leader
1st Dec 2020 to 31st Oct 2022
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Roles & Responsibility
Client services executive
23rd Sep 2019 to 30th Nov 2020
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Roles & Responsibility
Xcend Media & Marketing LLP
1st Jun 2017 to 31st Oct 2017
Project manager
1st May 2019 to 18th Sep 2019
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Roles & Responsibility
Skills
- Escalations Management
- Quality Assurance & Compliance
- Team Supervision
Training manager
1st Nov 2017 to 30th Apr 2019
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Roles & Responsibility
Skills
- Mentoring New Hires
- Process Training
Floor manager
1st Jun 2017 to 31st Oct 2017
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Roles & Responsibility
Skills
- Data Analysis
- Quality Assurance
- Team Leadership
Assistant Floor Manager
1st Nov 2016 to 31st May 2017
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Roles & Responsibility
Skills
- Team Supervision
Client service executive
1st Apr 2016 to 30th Oct 2016
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Roles & Responsibility
Education
Higher Secondary Certificate (HSC)
(Highest)GHSEB
1st Jun 2012 to 31st May 2013
Expertise
Team Leadership
5/5
Data Analysis
5/5
Problem Solving
5/5
Resource Allocation
5/5
Mentoring
5/5
Escalation Resolution
5/5
Lingo
English (India)
Verbal
3/5
Written
5/5
Gujarati
Verbal
4/5
Written
4/5
Hindi
Verbal
5/5
Written
3/5
