Ayush Singh

• Resolved customer inquiries, achieving a 95% satisfaction rate through effective problem-solving techniques. • Managed high-volume calls, handling up to 100 inquiries daily while maintaining quality service standards. • Optimized service processes, reducing average response time by 20% through active listening and efficient multitasking. • Trained new team members on customer care protocols, enhancing team performance by 15% in service delivery. • Collaborated with cross-functional teams to address customer feedback, improving service offerings by 10%.