• Resolved customer inquiries, achieving a 95% satisfaction rate through effective problem-solving techniques.
• Managed high-volume calls, handling up to 100 inquiries daily while maintaining quality service standards.
• Optimized service processes, reducing average response time by 20% through active listening and efficient multitasking.
• Trained new team members on customer care protocols, enhancing team performance by 15% in service delivery.
• Collaborated with cross-functional teams to address customer feedback, improving service offerings by 10%.
Skills
Active listening
Multitasking Abilities
Problem-Solving skills
Expertise
good presentation skills
4/5
Strong knowledge of Recruitment & Employment Laws.