Ayush Patre

Roles & Responsibility

Provided hands-on desktop support for hardware, networks, and software, helping end-users in a fast-paced call center environment. • Managed on-prem servers and troubleshot IP phone systems to ensure smooth communication within the team. • I took care of network diagnostics, user management in Active Directory, and incident tracking using SNOW and Jira ticketing tools. • Worked closely with clients to understand their needs and coordinated with developers to deliver well- designed solutions that met expectations and ensured customer satisfaction. • Managed product updates and resolved technical issues to help clients keep their operations running smoothly with minimal downtime.