Avinash Kamble

Manager – Operations Led frontline operations to monitor and resolve client queries on trade settlements, fund transfers, and account discrepancies, effectively minimizing financial and reputational risks. Coordinated with compliance, risk, and back-office teams to investigate discrepancies, ensure regulatory compliance (SEBI, NSE, BSE), and enforce AML/CFT protocols. Identified and escalated trade errors, client complaints, and system issues for swift resolution. Supported internal and regulatory audits by maintaining documentation and adherence to SOPs. Ensured operational integrity, enhanced risk mitigation, and facilitated Depository Operations and RTA coordination for seamless client securities management.

*Managed end-to-end customer order lifecycle, ensuring timely processing, fulfillment, and resolution of discrepancies. *Optimized workflow management by handling concurrent customer interactions through email and live chat channels without compromising service quality or response time standards. *Managed escalated customer concerns and coordinated cross-functionally to resolve issues in order tracking, logistics, and payment processes, ensuring prompt resolution and superior customer satisfaction. *Compiled weekly reports on customer feedbacks to identify service improvement opportunities. *Consistently achieved above average response times and quality scores, exceeding performance benchmarks across live chat and email support channels.