Avinash joseph
ID: CCE525437
Avinash joseph
ID: CCE525437
- Senior customer service executive, Teleperformance
- Delhi, India
Avinash joseph
ID: CCE525437
- Senior customer service executive, Teleperformance
About Avinash joseph
I seek challenging opportunities where I can fully use my skills for the success of the organization. I am willing to go the extra mile, thrive on challenges, and adapt quickly to new environments and responsibilities.
Employment History
TeleperformanceInvite company
15th Nov 2024 to 7th Dec 2025
Verification Pending
Wipro LimitedInvite company
30th Dec 2019 to 10th Oct 2024
Solutions Delivery Analyst
30th Dec 2019 to 10th Oct 2024
Roles & Responsibility
I am into Health Insurance Domain Process, where I was handling all types of health Coverages for USA Clients, if they want to add or edit anything in their coverages/Premiums then we come into the picture and we will take care of all that. We work on Workflows/Tickets, if any client need anything related to their Insurance they create a ticket for that and then we take care of the ticket whatever the issue was, we solve and update the customer's account accordingly. I received lot of appreciations from the clients so far and In October 2022, I received promotion on my performance, also salary package was increased. When I joined, my designation was 'Benefits Operations Administrator' and then after received promotion the designation was changed with 'Solutions Delivery Analyst'.
Verification Pending
Yes Bank Ltd.Invite company
11th Sep 2017 to 12th Oct 2019
Phone banking officer
11th Sep 2017 to 12th Oct 2019
Roles & Responsibility
I was into Customer Service Process in Banking, I was handling all types of banking related issues for Indian and NRI Customers both. I was maintaining all team data in Excel sheet on daily basis. Also, handling all types of queries related to all types of loan.
Verification Pending
NIIT TechnologiesInvite company
9th Feb 2015 to 10th Apr 2017
Senior customer service representative
9th Feb 2015 to 10th Apr 2017
Roles & Responsibility
I was in pure Customer Service Survey process, (United Kingdom) where I was handling more than 60 calls per day for taking Consumer Household Surveys related to their household items. That was outbound process.
Verification Pending
Education
Bachelor of arts
Monad University
10th Sep 2011 to 31st Dec 2015 (Expected)
12th Standard
Board of Higher Secondary Education, Delhi
6th Apr 2010 to 10th Mar 2011 (Expected)
10th Standard
Board of Higher Secondary Education, Delhi
5th May 2008 to 25th Mar 2009 (Expected)
Expertise
Customer Service
0/5
Problem Solving
0/5
hard working
0/5
Decision Making
0/5
communication skills
0/5
Client service
0/5
Performance Management
0/5
