Avinash joseph

I am into Health Insurance Domain Process, where I was handling all types of health Coverages for USA Clients, if they want to add or edit anything in their coverages/Premiums then we come into the picture and we will take care of all that. We work on Workflows/Tickets, if any client need anything related to their Insurance they create a ticket for that and then we take care of the ticket whatever the issue was, we solve and update the customer's account accordingly. I received lot of appreciations from the clients so far and In October 2022, I received promotion on my performance, also salary package was increased. When I joined, my designation was 'Benefits Operations Administrator' and then after received promotion the designation was changed with 'Solutions Delivery Analyst'.

I was into Customer Service Process in Banking, I was handling all types of banking related issues for Indian and NRI Customers both. I was maintaining all team data in Excel sheet on daily basis. Also, handling all types of queries related to all types of loan.

I was in pure Customer Service Survey process, (United Kingdom) where I was handling more than 60 calls per day for taking Consumer Household Surveys related to their household items. That was outbound process.