Ateev Chaudhary
ID: CCE871699
Ateev Chaudhary
ID: CCE871699
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- Age: 40 years
- Uttar Pradesh, India
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Ateev Chaudhary
ID: CCE871699
About Ateev Chaudhary
I am an accomplished customer service administration and operations leader with over 15 years of experience in multi-branch operations, stakeholder management, audit servicing, and service excellence. For over 7 years, I served as Senior Manager with HDFC Life Insurance, where I was honored with the National CX Champion Award by the MD & CEO for excellence in customer experience delivery. I am currently exploring leadership opportunities where I can contribute to operational excellence, process optimization, and superior customer engagement. I would welcome the opportunity to discuss how my experience can add value to your organization. Kind regards, Ateev Chaudhary +91 7897469567 LinkedIn Profile : https://www.linkedin.com/in/ateev-chaudhary-a58158136utm_source=share_via&utm_content=profile&utm_medium=member_android
Employment History
HDFC Life Insurance company limitedInvite company
12th Mar 2018 to 12th Oct 2025
Senior manager
12th Mar 2018 to 12th Oct 2025
Salary Package
Salary Hidden
Roles & Responsibility
Managed operations teams across multiple locations, driving regional and zonal initiatives and ensuring smooth execution. Analyzed reports and statistics to optimize business logic, recruitment service, and profitability. Ensured compliance with system processes, guidelines, and audit requirements, and resolved escalated queries with TAT adherence. Maintained and shared MIS and audit reports, enabling teams to track MTD/YTD performance and ensuring data accuracy. Led workforce planning and performance management, including KPI tracking, coaching, and capability building for cross functional teams. Fostered stakeholder engagement, facilitating collaboration across sales, operations, finance, and HR teams to achieve business objectives.
Skills
- Revenue Cycle Management
- Team Alignment
- Team Leadership
- operation msnagement
- Audit Compliance Support
- stakeholders Management
- Administration work
- AML & KYC Compliance
Verification Pending
writer information Invite company
8th Feb 2017 to 8th Dec 2018
Senior executive
8th Feb 2017 to 8th Dec 2018
Salary Package
Salary Hidden
Roles & Responsibility
Managed 9+ government and private projects and led large operations teams. Coordinated with clients and vendors, maintaining TAT compliance, quality deliverables, and process monitoring. Maintained MIS reports, data submissions, and dashboards to ensure operational efficiency, performance tracking, and continuous improvement. Implemented process standardization and workflow optimization to enhance efficiency and reduce operational errors. Monitored SLA adherence and performance metrics, ensuring high-quality service delivery and timely resolution of issues. Warehouse Management, Team Handling , Escalation Management.
Skills
- Escalations Management
- Warehouse Control
- Warehouse operations
- stakeholders Management
Verification Pending
Max Life Insurance CompanyInvite company
14th Jan 2013 to 26th Jul 2017
Assistant manager
14th Jan 2013 to 26th Jul 2017
Roles & Responsibility
Managed operations and administration teams, overseeing workflow, vendor escalations, and query resolution. Handled vendor management, including quotations, approvals, and work completion verification. Managed renewal collections (DGLL+, Due, Grace, Lapse Plus) and ensured policy retention and timely payments. Drove revenue growth and customer retention by engaging existing clients and optimizing branch performance. Maintained branch sales targets, POS TAT, and escalations, ensuring timely issue resolution and service excellence. Ensured compliance with audit guidelines, system processes, and regulatory standards, with accurate reporting. Oversaw risk management and ensured adherence to internal controls and standard operating procedures.
Verification Pending
Education
Bachelor of Commerce
Kumaun University
10th May 2004 to 12th Apr 2007
Supporting Documents
Education document hidden
Expertise
Customer Excellence
5/5
SLA Performance & Planning
5/5
Workforce Planning
5/5
Strategic Operations Planning
5/5
MIS & Reporting
5/5
Business Performance Analysis
5/5
Customer Retention Analysis
5/5
Revenue Generation
5/5
Customer Engagement
5/5
Operations Team Management Regional & Zonal Initiatives Stakeholder Coordination Document Control Management Business Performance Analysis Customer Retention Initiatives Compliance & Audit Adherence
5/5
Operational Excellence
5/5
Team Alignment
5/5
Compliance & Audit: Risk Management
5/5
Escalations Management
5/5
Stakeholder Management
5/5
Regional & Zonal Initiatives
5/5
Project Management
5/5
Lingo
English (India)
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
