AP
Astha Pandey
ID: CCE120958
Astha Pandey
ID: CCE120958
- Karnataka, India
AP
Astha Pandey
ID: CCE120958
About Astha Pandey
Motivated and dynamic professional with expertise in operations and customer relations. Proven track record in mentoring teams and resolving complex escalations. Currently enhancing technical capabilities through a Bachelor's in Computer Applications.
Employment History
2025
II
iEnergizer IT Services Pvt. Ltd.
1st Jul 2025 to Present
SME (subject mater expert)
1st Jul 2025 to Present
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Roles & Responsibility
Mentor team members to resolve high-complexity customer queries. Ensure operational excellence by monitoring KPIs and quality standards. Facilitate process training for new hires to improve efficiency.
Skills
- costumer handling
2023
AT
Altruist technologies
1st Jun 2023 to 1st May 2025
Customer Support Representative
1st Jun 2023 to 1st May 2025
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Roles & Responsibility
Managed multi-channel support with high resolution rates. Achieved consistent targets in response time and NPS. Escalated technical issues while maintaining detailed CRM records.
Skills
- costumer handling
Education
2026
BCA
ISBR Business School
7th Aug 2023 to 2nd Jun 2026
2026
Bachelor of Computer Applications
ISBR, Bangalore University
7th Aug 2023 to 2nd Jun 2026
2023
Class X (CBSE)
SARVODAYA KANYA VIDYALAYA
1st Apr 2022 to 1st Jan 2023
2021
Class XII (CBSE)
SARVODAYA KANYA VIDYALAYA
1st Apr 2020 to 1st Jan 2021