Ashwani Verma

Designed and developed custom OCC REST APIs and GraphQL APIs for scalable eCommerce applications. Implemented enhancements in checkout, cart, and order management workflows, improving customer experience. Integrated and supported payment gateways including API-based and tokenization approaches. Performed debugging, RCA, and production issue resolution, reducing downtime and improving system stability. Monitored logs using Kibana and implemented performance improvements. Collaborated with DevOps for CI/CD pipelines, builds, deployments, and SSL certificate renewals. Participated in solution design and architecture discussions aligned with business requirements. Worked closely with stakeholders, QA, and operations teams to deliver high-quality releases.

Customized SAP Commerce modules including Product Catalog, Pricing, Promotions, Checkout, and Order Management System (OMS). Developed and maintained REST and SOAP services for integration with CRM, ERP, and external systems. Worked on WCMS (SmartEdit) for content and page management. Managed incidents, service requests, and changes using ServiceNow (ITIL processes). Conducted Root Cause Analysis (RCA) and resolved critical production issues. Contributed to Agile ceremonies including sprint planning, backlog grooming, and daily stand-ups. Collaborated with global teams for end-to-end solution delivery. Improved delivery timelines by 15% through automation and optimization initiatives.

Built backend services for product catalog and order management systems. Designed APIs aligned with e-commerce architecture patterns. Used Git and Maven for version control and build management. Performed Backoffice customization and data operations using IMPEX. Worked on incident, problem, and change management processes (ITIL). Supported SSO integration for secure authentication.