Ashwani Bisht

Managed end-to-end policy processing workflows including documentation review, coordination, and issue resolution across internal departments. Coordinated with underwriting, operations, and support teams to ensure smooth execution and timely closure of customer requests. Prepared operational reports, MIS dashboards, and maintained data tracking using Excel to monitor performance and workflow progress. Handled escalations and resolved process bottlenecks to improve turnaround time and customer experience. Worked closely with multiple stakeholders to streamline operational activities and reduce delays in service delivery. Delivered 2.5 Crore business in FY 2025–26 while maintaining high client retention and service quality standards.