AA
Ashwani Ashwani
ID: CCE432520
Ashwani Ashwani
ID: CCE432520
- Delhi, India
AA
Ashwani Ashwani
ID: CCE432520
About Ashwani Ashwani
Motivated and detail-oriented Backend & Support Specialist with experience at Accenture, skilled in process management, data handling, and operational support. Proven ability to resolve issues, maintain accurate records, and ensure smooth workflows while meeting compliance standards. Seeking an opportunity in backend operations or support to contribute to organizational efficiency and growth.
Employment History
2023
Senior associate consultant
1st Jul 2023 to Present
See MoreRoles & Responsibility
Handling US insurance claim processes, reviewing and processing customer requests, updating beneficiary and claim-related information, resolving customer queries, and ensuring accurate documentation and compliance with process guidelines.
Skills
- Office Assitant
- Vendor & Client Coordination
- Walk-in drives
2023
G(
Google (via Accenture)
1st Jul 2023 to 31st Aug 2024
Senior actuarial analyst
1st Jul 2023 to 31st Aug 2024
See MoreRoles & Responsibility
Provided customer support for the Google Pay application, handled payment-related queries and issue resolution, assisted users with transaction concerns, account support, and escalations while ensuring high-quality customer service and compliance with process guidelines.
2022
AP
Airtel Payments Bank
1st Oct 2022 to 31st Mar 2023
Customer relationship executive
1st Oct 2022 to 31st Mar 2023
See MoreRoles & Responsibility
Handled KYC verification processes, assisted customers with account-related queries, reviewed and validated customer documents, ensured compliance with banking guidelines, and provided support for onboarding and account activation processes.
2022
Customer relationship executive
1st Jan 2022 to 31st Aug 2022
See MoreRoles & Responsibility
Provided technical support for POS machines, handled troubleshooting and issue resolution, assisted merchants with device setup and payment-related concerns, and ensured smooth operational support for clients.
2018
BA
Bharti Airtel COCO Store
1st Sep 2018 to 31st Dec 2021
Customer relationship executive
1st Sep 2018 to 31st Dec 2021
See MoreRoles & Responsibility
Handled customer queries, resolved service-related issues, assisted customers with telecom products and services, managed billing and account support, and ensured high levels of customer satisfaction.
Education
2016
Bachelor of Arts (B.A.)
Kalinga University
1st Jul 2013 to 30th Jun 2016
2016
B A Arts
Kalinga University, Raipur
23rd May 2013 to 23rd Jun 2016
Expertise
Client Satisfactions
5/5
Customer Service & Management
5/5
Leadership
5/5
team player
5/5
Team Briefing
5/5
Internet
5/5
Analytical Abilities
4/5
Social Media
4/5
Cyber Investigations
3/5
Microsoft Excel
3/5
Microsoft Office
3/5
Microsoft Outlook
3/5
Windows 7 & 10
3/5
Spared sheet
3/5
Lingo
Hindi (Hinglish)
Verbal
5/5
Written
5/5