AR
Ashu Roy
ID: CCE652019
Ashu Roy
ID: CCE652019
AR
Ashu Roy
ID: CCE652019
About Ashu Roy
Administrational executive and Operation associate with more than three years of experience, keen to work in a stimulating environment where I can utilize and enhance my knowledge and skills.
Employment History
2024
II
IBM India Pvt. Ltd.
1st Sep 2024 to Present
Senior executive
1st Sep 2024 to Present
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Salary Hidden
Roles & Responsibility
Work with the management and provide them feedback for Service enhancement. Providing query resolution over inbound and emails. Handling PAN India product related claims. Working as a coordinator with operation warehouse and management. Working with orisales and helping the clients. Leading Oriflame engagement team.
2023
SH
Signum Hotels and Resorts
1st Jan 2023 to 1st Aug 2024
Executive
1st Jan 2023 to 1st Aug 2024
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Salary Hidden
Roles & Responsibility
Handling different properties and clients across the country. Handling various reports of customer experience and providing prompt and analytical solutions. Handling payments of customers with various portals.
Education
2023
BBA
Others
26th May 2020 to 26th May 2023
2023
BBA
Mangalam School of Management & Technology
26th May 2020 to 1st Jan 2023
2018
12th from CBSE board
RAISINA BENGALI SCHOOL
26th Jan 2017 to 1st Jan 2018
2016
10th from CBSE board
RAISINA BENGALI SCHOOL
26th Jan 2015 to 1st Jan 2016
Expertise
Providing end to end resolution to customers
5/5
Creative content writing
5/5
Co-ordination with warehouse team
5/5
Query tracking and resolution
5/5
Preparation of LMD reports
5/5
Co-ordinating with different clients
5/5
Handling multiple payments
5/5
Proficient Knowledge of MS Office
5/5
Excellent Interpersonal and Communication Skills
5/5
Proficient in driving management processes
5/5
Good Understanding of CRMs
5/5
Customer and Client Management Skills
5/5
Lingo
Bengali
Verbal
5/5
Written
5/5
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
