• Accurately and efficiently processes request for denied claims information using website portals,
outbound phone calls and chat for all payers and customers.
• Identify the claims denial reason and work on the resolution by making calls to customer and Payers.
• Save claims from getting written off by timely following up.
• Contact Patients and insurance carriers to track status of appeals for missing information through
calls and chats.
• Responsible for achieve customer satisfaction goals through effective online interactions.
• Addressed vendor and customer questions through calls and emails.
• Analysed data trends to support strategic decision-making processes.
• Collaborated with teams to streamline operational workflows and improve efficiency.
• Developed reports using analytical tools for management review and insights.
