Ashish Singh

Senior IT Helpdesk Specialist with 8+ years of experience in L1 and L2 Service Desk operations across enterprise and banking environments. Skilled in managing incidents through ServiceNow, providing remote troubleshooting for desktops, VPN, printers, and applications, and supporting account management in Active Directory and Office 365. Experienced in handling escalated tickets, coordinating with onsite technicians, and ensuring SLA compliance. Known for creating Knowledge Base documentation, mentoring new team members, and delivering clear, customer-focused communication in high-pressure situations.