Ashish Sharma
ID: CCE594641
Ashish Sharma
ID: CCE594641
- AVP CX, Zykrr
Ashish Sharma
ID: CCE594641
- AVP CX, Zykrr

About Ashish Sharma
Enterprise program and delivery leader with 13+ years governing AI SaaS platforms, CX transformation programs, and multi-account portfolio delivery across BFSI, Healthcare, Retail, Telecom, and Technology verticals. Most recently served as AVP at an AI-enabled CX SaaS company - simultaneously running 50+ live enterprise accounts, owning the full client lifecycle from pre-sales solutioning through implementation, onboarding, analytics enablement, and post-go-live expansion. Built PMO governance frameworks from scratch, managed a ₹20Cr+ revenue portfolio, and delivered AI analytics capabilities - predictive modelling, NLP text analysis, regression-based insights, and Voice-of-Customer research programs - to enterprise clients across APAC and EMEA. Zero critical client churn across all engagements. PMP certified, Six Sigma Black Belt, MBA Finance. Operates equally as an individual contributor and a team leader.
Employment History
AVP CX
10th Nov 2021 to 14th Sep 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Skills
- Agile Leadership
- Analysis
- CSAT
- PMO
- Portfolio Management
- Project Delivery
- SaaS
- Survey Design
- Survey Research
- CSAT/NPS Improvement
- SaaS & Enterprise Support
- client onboarding
- CSAT NPS VoC
- NPS
- CX
- Pre sales

HDFC ERGO GENERAL INSURANCE
1st Oct 2018 to 15th Oct 2021
Education
MBA
Amity University
10th Jun 2018 to 1st Jun 2020
Bcom
Himalayan University
1st Mar 2013 to 1st Jun 2016
Certifications

Certificate of Project Management
From : IIT Delhi
3rd Mar 2025 to 1st Sep 2025

Pmp
From : Pmi
1st Mar 2026 to 30th Apr 2026
