Ashish Sharma

Enterprise program and delivery leader with 13+ years governing AI SaaS platforms, CX transformation programs, and multi-account portfolio delivery across BFSI, Healthcare, Retail, Telecom, and Technology verticals. Most recently served as AVP at an AI-enabled CX SaaS company - simultaneously running 50+ live enterprise accounts, owning the full client lifecycle from pre-sales solutioning through implementation, onboarding, analytics enablement, and post-go-live expansion. Built PMO governance frameworks from scratch, managed a ₹20Cr+ revenue portfolio, and delivered AI analytics capabilities - predictive modelling, NLP text analysis, regression-based insights, and Voice-of-Customer research programs - to enterprise clients across APAC and EMEA. Zero critical client churn across all engagements. PMP certified, Six Sigma Black Belt, MBA Finance. Operates equally as an individual contributor and a team leader.