Ashish Paul

Coordinator & In-House Engineer – IT Department Responsible for diagnosing and repairing laptops, desktops, printers, and peripherals to ensure optimal functionality. Serve as the primary liaison between customers and company engineers, coordinating timely and efficient service delivery. Manage out-of-warranty repairs, maintaining accurate service documentation and records. Uphold high standards of service quality and turnaround time to enhance customer satisfaction and operational efficiency. Proven ability to troubleshoot complex technical issues and streamline repair workflows within the IT service environment.

IT Assistant – IT Department Responsible for installing and maintaining desktops, laptops, and smart boards to ensure seamless hardware functionality. Managed RFID attendance systems to support efficient employee tracking. Configured LAN networks and maintained stable internet connectivity to facilitate smooth organizational communication. Delivered cloud software support and conducted regular system maintenance, enhancing overall IT infrastructure performance and reliability. Collaborated with the IT team to troubleshoot issues promptly, ensuring minimal downtime and optimal user experience.

IT Technician responsible for installing and configuring operating systems, application software, routers, switches, and IP cameras. Conduct preventive maintenance and troubleshoot hardware and software issues to ensure optimal system performance. Provide expert assistance to customers by evaluating IT product requirements and recommending appropriate solutions. Collaborate with the IT team to support network infrastructure, enhance security, and maintain seamless technical operations. Deliver timely and effective technical support to maximize user productivity and minimize downtime.

- Delivered on-site IT support for hardware and networking issues - Installed CCTV, routers, switches, and printers - Performed system diagnostics and upgrades

Computer Technician – IT Department Responsible for assembling and configuring computer systems, including installation of operating systems. Skilled in diagnosing and resolving hardware, software, and peripheral issues to ensure optimal system performance. Provides technical support and maintenance to enhance IT infrastructure reliability. Experienced in troubleshooting, upgrades, and system testing, contributing to seamless IT operations and user satisfaction.