Ashish Patane

Diagnose and resolve hardware issues including desktops, laptops, printers, and perform advanced repairs such as motherboard troubleshooting, component replacement, and system assembly. Provide L1/L2 technical support for Windows OS, MS Office, Outlook, network connectivity, VPN, and user account management in Active Directory & Office365. Install, configure, and maintain IT infrastructure devices while handling incident tickets through ITSM tools with timely escalation and resolution. Perform system updates, patching, antivirus management, and routine health checks to ensure secure and stable IT operations. Assist in new device deployment, user onboarding, network setup, and maintain accurate documentation of issues, fixes, and IT assets.