Ashish Patane
ID: CCE046431
Ashish Patane
ID: CCE046431
- Maharashtra, India
Ashish Patane
ID: CCE046431
About Ashish Patane
IT Support Engineer with hands-on experience across L1 and L2 operations, skilled in troubleshooting hardware/software issues, managing Active Directory, O365, and network-related tasks. Strong in incident handling, root-cause analysis, and resolving escalated tickets with minimal downtime. Known for delivering responsive technical support, improving user satisfaction, and ensuring smooth IT infrastructure performance
Employment History
GNR Solutions Pvt LtdInvite company
1st Sep 2025 to Present
IT Support Engineer
1st Sep 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Diagnose and resolve hardware issues including desktops, laptops, printers, and perform advanced repairs such as motherboard troubleshooting, component replacement, and system assembly. Provide L1/L2 technical support for Windows OS, MS Office, Outlook, network connectivity, VPN, and user account management in Active Directory & Office365. Install, configure, and maintain IT infrastructure devices while handling incident tickets through ITSM tools with timely escalation and resolution. Perform system updates, patching, antivirus management, and routine health checks to ensure secure and stable IT operations. Assist in new device deployment, user onboarding, network setup, and maintain accurate documentation of issues, fixes, and IT assets.
Skills
- IT Support
- Networking System Support
- desktop support Engineer
Verification Pending
Education
BCA
Pune University
3rd Aug 2022 to 28th Dec 2025
Certifications
CCNA 200-301
From : Simplilearn
31st Oct 2025 to 3rd Dec 2025
IBM IT SUPPORT
From : CURSA
23rd Oct 2025 to 31st Oct 2025
Expertise
RAM
5/5
Remote Support Tools (AnyDesk
5/5
Windows OS Installation
5/5
Disassembly
5/5
Desktop & Laptop Assembly
5/5
Power Supply)
5/5
SSD/HDD
5/5
Hardware Troubleshooting & Component Repair (Motherboards
4/5
Problem-solving & Logical Troubleshooting
4/5
Strong Communication & Customer Support
4/5
Chip-level Diagnosis (under guidance)
4/5
Basic Soldering
4/5
Antivirus
4/5
RDP)
4/5
TeamViewer
4/5
Ability to Work in Fast-paced IT Environments
4/5
Software/Driver Installation & System Optimization
4/5
ITSM Ticketing Tools (ServiceNow
4/5
Active Directory & Office 365 User Management
4/5
IP
4/5
VPN
4/5
Wi-Fi
4/5
Network Troubleshooting (LAN/WAN
4/5
Configuration & Troubleshooting
4/5
and Preventive Maintenance
4/5
upgrades
4/5
JIRA
3/5
Freshservice)
3/5
DNS/DHCP)
3/5
Patch Management & Malware Removal
3/5
Time Management & Ticket Prioritization
3/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Marathi
Verbal
5/5
Written
4/5
