Asha Shoure

I am an experienced Customer Service and Escalation Specialist, currently working as a Call Center Incharge, responsible for managing high-level customer escalations across CRM, social media, and service platforms. I oversee product replacements, refunds, and customer returns, while coordinating with dealers, distributors, and service franchises nationwide. My role includes: CRM handling and training, sales coordinator, service coordinator Managing escalations from Home Lane and Livspace Overseeing spare parts management Acting as National Coordinator for both Modern Trade and General Trade Handling B2B service operations, call analytics, and monthly franchise billing Ensuring stock clearance and refund processing for both customers and dealers With a strong focus on customer satisfaction, team leadership, and process improvement, I ensure smooth end-to-end service delivery and escalation resolution. and quotation, performance invoice and care crm delivery challan I am an experienced Customer Service and Escalation Specialist, currently working as a Call Center Incharge, responsible for managing high-level customer escalations across CRM, social media, and service platforms. I oversee product replacements, refunds, and customer returns, while coordinating with dealers, distributors, and service franchises nationwide. My role includes: CRM handling and training, sales coordinator, service coordinator Managing escalations from Home Lane and Livspace Overseeing spare parts management Acting as National Coordinator for both Modern Trade and General Trade Handling B2B service operations, call analytics, and monthly franchise billing Ensuring stock clearance and refund processing for both customers and dealers With a strong focus on customer satisfaction, team leadership, and process improvement, I ensure smooth end-to-end service delivery and escalation resolution. and quotation, performance invoice and care crm delivery challan