Aryan Handa

Supported customers across pre-sales, sales, and after-sales stages—from educating them about products to assisting with order placement. Handled post-sales concerns efficiently and escalated cases to the relevant teams when necessary to ensure customer satisfaction.

Handled customer safety-related queries with a focus on quick resolution and support. Escalated critical cases to the in-house safety team based in Hyderabad and contacted customers directly over the phone when required to ensure prompt and secure assistance.